Welcome to Cleya website. We encourage you to read our Terms and Conditions before purchasing or placing orders to our website. By using the website and its related services, products, and software (collectively, the "Website"), you agree to be bound by these terms and conditions of use ("Terms and Conditions"). You also accept the Terms and Conditions when you create an account, sign in as a guest, or log in to the Website. Cleya may make changes on our website and the Terms and Conditions time to time and render them effective immediately upon posting in the website without prior notice. If you do not agree to our Terms and Conditions, we suggest you to stop using our website.
General Terms and Conditions
The products and services on the site are intended for personal, non-commercial purposes only. By using the website, you agree to use it only for lawful, noncommercial purposes and in compliance with all international, federal, state and local laws. Except as expressly permitted in these terms and conditions, you may not use, reproduce, distribute, reverse engineer, modify, copy, publish, display, transmit, adapt, frame, link, rent, lease, loan, sell, license or in any way exploit the content of the site. If you would like to be our reseller, you may contact us and we’ll make an agreement for it.
To make things easier, we’ll keep your details for your next purchase(s) as you sign up on our website. You have to provide accurate, detailed and true information regarding your shipping address, mobile phone, etc. We will keep your information private.
Return & Exchange Policy
If you find some defects on your products, you may return it to us as long as you purchased it from our website (www.cleya.com). Also, if we send you a different product from your order, you can also exchange it to us. Email us the pictures of the products with your Order ID number to firstname.lastname@example.org no more than 30 days from the ship date. Used product cannot be returned or exchanged. The following policies are not applied to Sale items. All Sale items are final purchase and cannot be returned or exchanged.
Please note that items in your shopping bag are not reserved. Make sure to check out to purchase the product. Once you have checked out, you cannot add or decrease items on your shopping bag. You can reorder to make a purchase if you do not want to pay double shipping fees. All of our products are not for reserved. Your orders will be proceed once your payment is successful.
We have the right not to process your order if we are unable to validate your payment. We also have the right not to process your order if the product is out of stock and somehow the system fails. We will refund your payment entirely.
We have tried our best to show you the most accurate colors on our website and social media. But due to different monitor display, the colors may appear differently.
You agree to be responsible for your activity in this website. If we notice that you were related in prohibited activities or violate our Terms and Conditions, we may deny your access to this website temporary or permanent basis.
We are not responsible for losses or damages not caused by our faults or indirect losses caused by shipping company or force majeure. We will be responsible for your losses only if we violate our Terms and Conditions.