Cleyà team is ready to help. Drop us an email anytime regarding orders, products, or anything related to Cleya Beauty. Send us feedbacks too - we love your thoughts and we'll get back to you, promise!
Where does Cleyà ship?
Cleyà currently ships to Indonesia & Singapore only. But please note that we are working around the clock to make international shipping happen in the near future.
When will my order ship?
So here’s how it works… You order, we process, then we ship! Processing your purchase may take 1 to 2 business days for us (Monday - Friday) we will do our best for you to receive your package ASAP. Orders must be placed before 1pm GMT+7 to start processing on the same day. Courier should take 2-3 days to ship the item to you depending on the shipping service you choose. During product launches or sales, shipping may take longer – we appreciate your patience! But we will try our best to have your purchase delivered as soon as possible. If it's been more than 7 business days and your package has not arrived, please reach out to us!
How can I track my order?
Once you the package ships, a confirmation email will be sent to the email address associated with your account and a link will also be included with tracking information to check the status of your order.
I'm having trouble with the tracking.
Sorry about that! It’s totally normal for your tracking to go a few days without an update. Once your package arrives at your local post office, the tracking may not update until it goes out for delivery. In a few cases, carrier takes 1-2 business days register your shipment status. If your tracking number isn’t working at all, please reach out to us as soon as you can via or Whatsapp us at +62 851-5971-1343
Oops, I input the wrong address. What should we do?
If your order is shipping to an incorrect address or want to change it, please contact us through Whatsapp +62 851-5971-1343, we will be happy to help. But if your order has been shipped, we are unable to change it any longer. Please contact the courier yourself and see what they can do.
Help! My package is lost!
Once your package is with the delivery company, it has become their responsibility. We are not responsible for losses caused by the shipping company. Please reach out to the delivery company along with your tracking number and see what they can do about it.
How do I exchange a defective product?
Contact our Whatsapp +62 851-5971-1343. Provide an uncut unboxing video within three days of receiving your package, along with photos of the defect and a screenshot of the purchase confirmation. We'll exchange the product upon receiving the returned item!
Why is an uncut unboxing video required?
It ensures transparency and helps us verify the product's condition upon arrival for exchange eligibility.
Can I use multiple promo codes?
Only 1 promo code is valid per order.
What forms of payment do you accept?
We accept Visa, Mastercard and BCA bank transfer.
When will my credit card be charged?
As soon as your order is accepted and processed.
Do I need to do payment confirmation for bank transfers?
You do not need to confirm bank transfers / credit card payments.
Are your products vegan and cruelty free?
Yes, we are 100% cruelty-free! Cleya does not test on animals, nor do we condone anyone else to test our products on animals!
Are your products Halal and BPOM Certified?
Yes, we are Halal and BPOM certified!
I want to feature Cleyà Beauty in my content! Can I have the product?
We appreciate you and would love to see our products on you! Send us a DM on our instagram @cleyabeauty and we will talk there!
Do you accept resellers or official distributors?
Yes we do. Please contact us at or Whatsapp +62 851-5971-1343 to get more information on how to become our reseller or official distributor.
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