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Orders & Shipping

Where does Cleyà ship?

Cleyà currently ships to Indonesia only. But please note that we are working around the clock to make international shipping happen in the near future.

When will my order ship?

So here’s how it works… You order, we process, then we ship!

Processing your purchase may take 1 to 2 business days for us (Monday - Friday). We will do our best for you to receive your package ASAP. Orders must be placed before 1pm GMT+7 to start processing on the same day. Courier should take 2-3 days to ship the item to you depending on the shipping service you choose.

During product launches or sales, shipping may take longer – we appreciate your patience! But we will try our best to have your purchase delivered as soon as possible. If it's been more than 7 business days and your package has not arrived, please reach out to us!

How can I track my order?

Once you the package ships, a confirmation email will be sent to the email address associated with your account and a link will also be included with tracking information to check the status of your order.

I'm having trouble with the tracking.

Sorry about that! It’s totally normal for your tracking to go a few days without an update. Once your package arrives at your local post office, the tracking may not update until it goes out for delivery. In a few cases, carrier takes 1-2 business days register your shipment status.

If your tracking number isn’t working at all, please reach out to us as soon as you can via hello@cleyabeauty.com or line us at @cleyabeauty.

Oops, I input the wrong address. What should we do?

If your order is shipping to an incorrect address or want to change it, please contact us through email or LINE, we will be happy to help. But if your order has been shipped, we are unable to change it any longer. Please contact the courier yourself and see what they can do.

Help! My package is lost!

Once your package is with the delivery company, it has become their responsibility. We are not responsible for losses caused by the shipping company. Please reach out to the delivery company along with your tracking number and see what they can do about it.

Can I use multiple promo codes?

Only 1 promo code is valid per order.


What forms of payment do you accept?

We accept Visa, Mastercard and BCA bank transfer.

When will my credit card be charged?

As soon as your order is accepted and processed.

Do I need to do payment confirmation for bank transfers?

You do not need to confirm bank transfers / credit card payments.


Are your products vegan and cruelty free?

We will never test on animals and all products are 100% animal cruelty-free—we test on ourselves, our friends and family.

Are Cleya products safe for breastfeeding woman?

Cleya products are safe for pregnant and breastfeeding women.

Do you accept resellers or official distributors?

Yes we do. Please contact us at hello@cleyabeauty.com or LINE @cleyabeauty to get more information on how to become our reseller or official distributor.

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